Returns & Exchanges
At Barbecues Galore, we want to ensure your outdoor cooking experience is perfect; if you are not completely satisfied with your purchase, you can return most items within 30 days of delivery. Please ensure all products remain in their original packaging and unused condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team or visit your local showroom with your original order number and receipt to start the return process.
Prepare the Item
Carefully repackage your barbecue or accessory in its original box, ensuring all manuals, tools, and components are included.
Ship or Drop Off
Affix the provided prepaid shipping label for courier returns, or simply bring the item to any Barbecues Galore retail location for an immediate inspection.
Receive Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing