Frequently Asked Questions
Everything you need to know about your outdoor cooking experience.
Does Barbecues Galore offer assembly services for new grills?
Yes, we offer professional white-glove assembly and delivery services for most of our full-sized gas, charcoal, and pellet grills to ensure your unit is set up safely and correctly.
What is your return policy for outdoor kitchens and accessories?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that custom-built outdoor kitchen islands and special order items may be subject to a restocking fee.
How long does shipping typically take for large items?
Standard shipping for accessories takes 3-5 business days, while larger freight items like barbecues and smokers typically arrive within 7-14 business days depending on your location.
Do you offer financing options for high-end grill purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to upgrade your backyard now and pay over time.
Are your products covered by a manufacturer warranty?
All products sold at Barbecues Galore come with a full manufacturer's warranty. The duration and coverage vary by brand, ranging from 1 year to limited lifetime warranties on specific components.
Can I convert a propane grill to natural gas?
Many of our models are convertible; however, you must use a manufacturer-approved conversion kit. We recommend consulting our specialists or a licensed gas fitter to ensure a safe installation.